How To Reverse Money Using Capitec App

How To Reverse Money Using Capitec App? How do I dispute a Direct Debit with the Capitec Bank app? Capitec customers can now withdraw money through the Capitec Bank app. In this article, you will learn how to withdraw money through Capitec Bank App.

About Capitec Bank

Capitec Bank is South Africa’s leading digital retail bank with over 18 million customers and many branches nationwide. With an innovative banking solution called Global One, it allows customers to conduct banking transactions anywhere, anytime. Capitec prides itself on providing easy, personalized and affordable banking access for all.

What is the Capitec Bank app?

Capitec Bank only gives customers the opportunity to dispute a money transfer or request a chargeback if such action was taken without their knowledge or consent.

To facilitate this process, customers need a banking app where they can tap “Transaction” and then the “Withdraw Order” prompt.

Cashback is a common practice at various banking institutions in South Africa. Over time, the advent of mobile banking applications allowed customers to request a refund through their bank in adverse circumstances. Capitec is one of the banks that offers this opportunity to its customers.

Interesting way with the Capitec app

Did an unauthorized direct debit order go through your Capitec account and don’t know how to cancel it? Don’t worry, now you can directly dispute the debit order without visiting the nearest branch. Simply register on the Capitec app, select Direct Debit Order and compete. Are you ready to learn how to make a refund on the Capitec app?

How to Cancel a Debit Order with Capitec App:

  1. Open your Capitec Mobile Banking app
  2. Select a transaction
  3. Select Direct Debit Order
  4. Enter your secret remote PIN to log in
  5. Select Direct Debit Order from the History menu
  6. Select the reason for the dispute
  7. Accept the agreement

Reasons for canceling a Direct Debit order in the Capitec app

Reasons for challenging a valid Direct Debit Order may include:

  • Canceled policy or insurance services or unpaid premiums
  • Low credit rating and difficulty getting new credit
  • Bad loans are given for higher fees
  • Higher future insurance premiums or unpaid interest
  • Difficulty making another contract
  • If you dispute a Direct Debit order and within 40 days, your money can be returned to your Capitec bank account in less than 24 hours.

Please note that if the order is registered 40 days or more after the transaction was completed, it may be difficult to receive your Direct Debit order and your funds will be returned to your Capitec account.

Here’s how you can get cash back with the Capitec app. You can also watch the video below on how to transfer your Direct Debit order to Capitec.

How to create a refund using the Capitac app that is not a direct debit order

Unfortunately, the Indirect Debit Order Refund option is not available in the Capitec app. Customers can visit the nearest Capitec office for assistance. Alternatively, you can call Capitec’s counterpay contact number on 086 010 2043 and a customer service representative will call you back.

Direct Debit or EFT orders may be sent to Capitec customers without their knowledge in circumstances determined by the Bank. While this is possible, customers should be careful when sending their login details or money.


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Written by Patna Motihari

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